Terms and Conditions
TERMS & CONDITIONS
These Terms and Conditions apply to all purchases from our website.Please read them carefully before placing an order.
1. Acceptance of your order
We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Our prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.
There is also the option to view our prices in Euros, US Dollars Australian Dollars and New Zealand Dollars . Although the current exchange rate for these currencies is updated daily, the prices shown are only a guide. All orders will be charged in Pounds Stirling as shown on your order confirmation. We can not be held responsible for any differences to the exchange rate between the time of purchase and the time the payment is completed.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money, which we have taken from you.
We reserve the right to change our prices.
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
Orders should be delivered within 5 working days of receipt of payment to addresses within the United Kingdom and within 10 working days of receipt of payment to all other addresses (Please allow up to 28 days for delivery). All products require a signature when delivered. If products are returned to us as undeliverable we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs. Once the products are delivered they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them.
Note that missing parcels to UK addresses cannot have a claim started until 15 working days after date of dispatch. For overseas orders, a claim cannot be started until 25 working days have passed since the date of dispatch.
5. Right of Cancellation
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation..
If you wish to cancel your order please email us at firstname.lastname@example.org with details of your cancellation. If you have already received the products you must carefully repackage and return them to us. For products to be returned from within the United Kingdom, they must be addressed to
Farrell Sports ,46 High Street , Cleator Moor , Cumbria ,CA25 5LA
Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products. Please note that any carriage charges already incurred by Farrell Sports at the time of cancellation will not be credited.
6. Returns Policy
In addition to the right of cancellation in condition 5 above, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange. All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements we cannot accept the item back.
When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge.
To return a product under this Returns Policy please send the item to:
Farrell Sports ,46 High Street , Cleator Moor , Cumbria ,CA25 5LA
You must provide us with the original invoice, despatch note or other proof of purchase.
If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
7. Product Liability
No liability will be accepted for products where they have been engraved by a third party.
8. Complaints and Liability
All complaints should be addressed to:
Customer Services, Farrell Sports ,46 High Street , Cleator Moor , Cumbria ,CA25 5LA
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
10. No Variation or Representation
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
11. Third Party Rights
We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
12. Governing Law and Jurisdiction
Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.